My Fridge is Stuck on Crushed Ice (LG, Samsung, Frigidaire, Whirlpool, Maytag, GE)

Just before writing this article, I was dealing with this exact issue – my fridge ice maker was stuck on crushed ice for like a week before I finally got it figured out!

So, why is my ice maker stuck on crushed ice?

Fridge ice makers can get stuck on crushed ice because the setting is locked on the display, there is ice stuck in the dispensing chute, there is ice buildup on the actuator mechanism, the ice bucket isn’t properly seated, or there is a mechanical issue with the actuator or circuit board.

Read on to learn more about the specifics of how fridge ice makers work, the most common problems, and how to fix them!

How do ice dispensers work in a fridge ice maker?

An ice dispenser in a fridge ice maker works by dispensing ice cubes that have been automatically made in the ice maker.

According to HowStuffWorks, the process of making ice cubes in an ice maker is fully automated and involves pouring water into a mold, leaving it in the freezer until it turns to a solid, and then extracting the ice cubes. Once the ice cubes are made, they are stored in an ice bucket inside the freezer.

When the user presses the dispenser lever, a motor and auger system in the ice dispenser rotates to move the ice from the bucket to the dispenser chute, where it is then dispensed through a trap door and into a glass. 

Crushed ice vs cubed ice

When you want a cold beverage, your fridge’s ice dispenser can provide you with either crushed ice or cubed ice. Most ice makers have a switch or button to change between these two options. The dispenser works by releasing ice from the ice bucket in your freezer into the ice crusher or directly into your glass.

For crushed ice, the ice bucket stores the ice cubes produced by the ice maker. When you choose the crushed ice option, the dispenser engages the crusher, which then crushes the ice cubes into small pieces before releasing them into your glass. The crushed ice is perfect for slushy drinks, smoothies, and cocktails.

On the other hand, when you select the cubed ice option, the dispenser releases whole ice cubes directly from the ice bucket. Cubed ice is great for cooling down drinks without diluting them as quickly as crushed ice does.

Ice maker in freezer vs fridge compartment

Ice makers can be found in different parts of your refrigerator. There are two main placements: within the freezer compartment and as a separate unit inside the fridge compartment.

1. Freezer compartment: In most traditional refrigerators, the ice maker is located in the freezer compartment. This type of ice maker produces ice cubes by freezing water in a tray. The ice cubes are then pushed into the ice bucket, which stores them until you need to use the dispenser.
2. Fridge compartment: Some modern refrigerators come with an ice maker unit located in the fridge compartment. This type is more convenient, as it usually has a larger storage capacity for ice and includes a built-in dispenser for easy access to both crushed and cubed ice. These models often have a water line connected to the refrigerator, providing a constant supply of fresh water to the ice maker.

Remember, regardless of the ice maker’s location in your refrigerator, proper maintenance is essential for its longevity and efficiency. Regularly check and clean the ice bucket and the dispenser to prevent any clogs or malfunctions. And of course, enjoy your crushed or cubed ice in your favorite drinks!

Common reasons why a fridge ice maker only dispenses crushed ice

Here are the most common reasons for your fridge ice maker to get stuck on crush:

• Frozen ice blocking the dispenser chute
• Internal dispensing mechanism is stuck
• Incorrect temperature setting on fridge or freezer
• Ice storage bucket not properly seated
• Fridge display locked on crushed ice
• Fridge door isn’t fully closed or sealed
• Faulty circuit board or display
• Broken actuator arm or dispensing motor

Frozen ice blocking the dispenser chute

One common issue that may cause your fridge to get stuck on crushed ice is frozen ice blocking the dispenser chute. This can occur if the ice in the chute melts slightly and then refreezes, creating a blockage.

How to Fix Frozen ice blocking the dispenser chute

To fix this issue, you can try using warm water to melt the blockage. Be careful not to use hot water, as it can damage your fridge’s components.

Pour a small amount of warm water into the chute, wait for the ice to melt, and then remove the ice from the discharge area. Make sure to turn off the fridge or unplug it before attempting this fix.

Internal dispensing mechanism is stuck

Sometimes, the internal dispensing mechanism that moves ice from the storage bucket to the chute gets stuck, causing your fridge to only dispense crushed ice.

How to Internal dispensing mechanism is stuck

If you suspect the internal dispensing mechanism is stuck, try gently turning it or running the ice dispenser lever to help it snap back into place. It could also be ice stuck in or around the dispensing mechanism, preventing it from physically moving when you choose cubed ice.

Incorrect temperature setting on fridge or freezer

An incorrect temperature setting can also cause issues with ice production, leading to a fridge that only dispenses crushed ice.

How to Fix Incorrect temperature setting on fridge or freezer

Check your fridge and freezer’s temperature settings according to the user manual to ensure they are correctly set. If necessary, adjust the temperature controls to optimize ice production in your ice maker.

Ice storage bucket not properly seated

If the ice storage bucket is not properly seated, it can cause your fridge to only dispense crushed ice.

How to Fix Ice storage bucket not properly seated

To fix this issue, check the position of the ice bucket and ensure it is snapped securely into place.

Usually, this is as simple as pulling out the ice bucket and pushing it back into place a few times.

Consult your user manual if you are unsure of how to correctly position the bucket.

Fridge display locked on crushed ice

Your fridge’s display may be locked on the crushed ice setting, preventing you from changing it to dispense other types of ice.

How to Fix Fridge display locked on crushed ice

To fix this issue, consult your fridge’s user manual for instructions on unlocking the display.

Typically, this involves holding the ‘lock’ button on the display for a few seconds until it blinks. After that, you’ll be able to tap the button to crushed or cubed ice.

If the problem persists, you may need to call a technician for assistance.

Fridge door isn’t fully closed or sealed

If your fridge door isn’t fully closed or sealed, it can cause issues with your ice dispenser.

How to Fix Fridge door isn’t fully closed or sealed

Inspect your fridge door to ensure it is fully closed and sealed. If you find gaps or damage, you may need to replace the door gasket to prevent air leaks and resolve the issue with your ice dispenser.

Faulty circuit board or display

A faulty circuit board or display can cause your fridge to get stuck on crushed ice.

If a faulty circuit board is the culprit, the fridge display will likely be blank and won’t respond to anything at all.

How to Fix Faulty circuit board or display

If you suspect a faulty circuit board or display may be causing the issue, it is best to call a technician for assistance, as replacing these components typically requires professional expertise.

Broken actuator arm or dispensing motor

Finally, a broken actuator arm or dispensing motor can cause your fridge to only dispense crushed ice.

The actuator arm is what mechanically switches the ice maker from cubed ice to crushed ice.

How to Fix Broken actuator arm or dispensing motor

If you believe the actuator arm or dispensing motor may be the problem, you should contact an appliance technician for help. They will be able to properly diagnose the issue and replace the necessary parts to get your fridge back to dispensing the type of ice you prefer.

My LG Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but here are a few specifics related to LG fridge ice makers:

According to a LG support article, you should check the ice usage frequency and whether the ice cubes are stuck together. If you see an error code on the display screen, visit their Error Codes – Refrigerator article to resolve the error.

Another LG support article suggests checking the ice storage capacity and troubleshooting the ice maker and water dispenser.

If the dispenser still won’t dispense cubed ice, you may need to order and replace the ice solenoid, according to a JustAnswer thread.

Additionally, ice getting stuck in the chute between the ice bin and the flapper could be the issue, as described in a DIY Chatroom thread.

My Samsung Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but here are a few specifics related to Samsung fridge ice makers:

According to a Samsung support article, you should first check if the ice maker is set to “Crushed” mode and switch it to “Cubed” mode. If this doesn’t work, try checking the ice storage capacity and the ice bucket for any ice clumps or obstructions. You should also check if the ice maker is working properly and that the water supply line is connected correctly.

A refrigeratorsreviewed.com article suggests checking the actuator rod and making sure that the ice bucket is properly seated.

If the issue persists, it may be necessary to order and replace the ice solenoid, as described in a Samsung Community thread.

A YouTube video also suggests a quick and easy fix for some Samsung fridges that only dispense crushed ice.

My Frigidaire Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but this section has some specific tips for dealing with a Frigidaire ice maker stuck in crush mode.

First, check if the ice dispenser is stuck. According to Refrigerators Reviewed, the ice bucket may be stuck in crushed ice mode, and you can unstick it or replace the plunger assembly if it is damaged. If the dispenser is not stuck, check the solenoid and auger motor. 

YouTube has a video that shows how to troubleshoot and fix a Frigidaire ice dispenser that is stuck on crushed ice. If these steps do not work, it may be necessary to call a professional appliance repair technician.

My Whirlpool Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but this section has some specific tips for dealing with a Whirlpool ice maker stuck on crushed ice.

According to Whirlpool’s product help section, it is important to ensure that “Cubed Ice” is selected on the dispenser controls. If the dispenser is still only dispensing crushed ice, it could be because cubes are being crushed before being dispensed. When changing from crushed to cubed, a few ounces of crushed ice will be dispensed along with the first cubes.

Another possible cause is that the ice bin was recently removed and wasn’t properly reseated.

If the above solutions do not work, it is possible that the ice maker is jammed or that the water filter needs to be replaced. If the water filter needs to be replaced, the water system should be flushed after filter installation or replacement.

If the issue persists, it may be best to contact a professional technician for further assistance.

My Maytag Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but this section has some specific tips for dealing with a Maytag ice maker stuck on crushed ice.

Firstly, ensure that “Cubed Ice” is selected on the dispenser controls (according to Maytag Product Help). If “Cubed Ice” is already selected, then it’s possible that the ice in the storage bin has clumped together. In this case, break up the ice using a plastic utensil and discard any clumps.

It’s important not to use anything sharp to break up the ice, as this can cause damage to the ice bin and the dispenser mechanism. If neither of these solutions work, it may be necessary to call a professional technician to diagnose and fix the issue.

My GE Fridge is Stuck on Crushed Ice

The tips listed above are a good starting place for any make and model of ice maker, but this section has some specific tips for dealing with a GE ice maker stuck in crush mode.

Select cubed ice and let it dispense for a few seconds before switching back to crushed ice. According to a GE Appliances support article, this is because it is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice.

If this does not work, you can check if the ice maker is set to cubed mode, the ice bucket is properly inserted, the ice bucket and dispenser chute need cleaning, or if there is ice clustering.

For more detailed instructions on how to troubleshoot and fix this issue, you can refer to this Appliance Repair Forum thread or watch this YouTube video on how to replace the Crushed/Cubed Ice Solenoid Kit in your GE refrigerator.

Other common Problems with Fridge Ice Makers

We’ve covered a lot of crushed ice-related issues, but here are three other issues that routinely frustrate homeowners!

• Fridge isn’t making enough ice
• Fridge ice is partially melted
• Fridge isn’t making ice at all

Fridge isn’t making enough ice

If your fridge isn’t producing enough ice, the issue could be with the water pressure or temperature. To address this problem, ensure your fridge is connected to the main water line and check for any kinks in the supply hose.

If the water pressure is too low, you can install a booster pump to increase the flow rate. Additionally, check your freezer’s temperature to make sure it’s set at the optimal level, which is usually around -18°C (0°F).

High temperatures may cause slow ice production or even prevent it altogether.

Fridge ice is partially melted

If you notice your fridge’s ice is partially melted or has a strange texture, it might be an issue with the temperature settings. If the freezer temperature is too high or fluctuating, it may cause the ice to melt and refreeze, creating inconsistent textures such as shaved or crushed ice.

To resolve this, double-check that the temperature is at the appropriate setting and ensure the door seal is clean and intact. You should also avoid overstuffing the freezer, as this can limit the proper circulation of cold air.

Notably, a malfunctioning flap in the icemaker could also cause partially melted ice. In this case, inspect the flap for any damage and ensure it is properly closing to maintain a consistent temperature.

Fridge isn’t making ice at all

If your fridge isn’t making ice at all, there could be one or several reasons for it, such as:

• Blocked water line: Over time, mineral deposits or debris may accumulate in your fridge’s water line, reducing water flow to the icemaker. You can try flushing the water line to clear the blockage.
• Icemaker malfunction: Sometimes, the icemaker itself may be facing issues. Inspect the various components, such as the ejector blades and control arm, to ensure they are functioning correctly.
• Temperature problems: As mentioned earlier, your freezer’s temperature plays a vital role in ice production. Ensure proper temperature levels are maintained in your fridge.

Remember to tackle these common problems with your fridge’s icemaker to continue enjoying cold, refreshing drinks without any hassle.