Samsung Twin Cooling Fridge Freezer Problems (FIXED)

Do you have a Samsung Twin cooling fridge freezer? If yes, chances are you’re a big fan of the brand. Samsung is one of the leading technology companies, famous for producing quality electrical appliances. 

You can see how impressive the Samsung Twin’s technology is. This appliance’s energy-saving, temperature control, and humidity preservation capabilities are unmatched. 

But then, being a top technology company doesn’t mean Samsung appliances can’t develop a fault. You may encounter Samsung Twin cooling fridge freezer problems, though the appliance has an impressive lifespan. 

We’ll discuss the common problems with this Samsung appliance, including what you can do in different scenarios.

Keep reading for more on this topic! 

Common Samsung Twin Cooling Fridge Freezer Problems

Factors responsible for common Samsung Twin cooling fridge freezer problems include the following:

  • Faulty evaporator/condenser fan
  • Faulty ice maker
  • Freezer’s inability to freeze
  • The fridge produces unusual noise

So, here are the problems Samsung Twin cooling fridge freezer may develop. Now let’s discuss each one of them in detail. 

1: Samsung Fridge Freezer Has Faulty Evaporator/condenser fan:

Several things can cause your Samsung refrigerator’s fan to develop a fault. Let’s discuss each of them briefly. 

  • Wobbly evaporator/condenser fan:

Check your refrigerator’s fan if the appliance isn’t working well. Is the fan tight enough? Note that a wobbly or loose fan is a problem. Your refrigerator won’t work under this condition. 

  • Damaged evaporator/condenser fan motor:

The fan motor is a crucial component. It helps to distribute cooled air throughout the fridge and freezer. So, if your Samsung refrigerator’s evaporator fan motor gets burnt, the appliance won’t work. 

However, in rare cases, issues of fan motors getting burnt have been reported. Unfortunately, it doesn’t occur often. 

But the message is that if your refrigerator stops working, you should check the fan motor. It could be the culprit. 

  • Ice building up around the fan:

If your Samsung refrigerator fan fails, watch out for the presence of ice around the fan’s blades. 

Can the fan work when surrounded by ice? No, it won’t. So check for possible ice buildup if your Samsung Twin refrigerator stops working

  • Dirt buildup around the fan:

The evaporator fan is one of the most overlooked parts of the refrigerator. Check your refrigerator’s fan today. You’ll probably find a mountain of dirt around the blades. 

The fan can’t rotate freely when its blades are extremely dirty. And in such a scenario, the motor would have to work harder to ensure proper circulation of cooled air. 

So, if your refrigerator has a cooling problem, check its fan. There’s a chance that the fan blades are dirty. 

2: Faulty ice maker:   

A faulty ice maker is another Samsung Twin cooling fridge freezer problem you should know about. Several factors can make this refrigerator’s ice maker defective.

So, if your refrigerator’s ice maker isn’t producing ice, below are the possible causes.

  • Low water pressure:
  • Dirty water filter
  • Failed auger motor
  • Defective water inlet valve
  • The refrigerator’s main board is bad
  • A high mineral deposit in the water

The ice maker may also malfunction due to repetitive power outages. 


3: Freezer’s inability to freeze:

A freezer or the freezing compartment’s job is to freeze whatever item is placed in it. So, if it’s not performing this role, something is wrong with it. 

Below are possible reasons or defects that can make your Samsung freezer’s freezing compartment unable to function. 

  • Digital glitches: Any electrical appliance can develop a technical or digital glitch. This error can also happen suddenly. But the good thing is a simple restart can clear off the digital glitch. 
  • Issues with the compressor: The freezing compartment will be unable to do its job whenever the compressor can’t run continuously. Freezing can only take place this way. So, if your freezer compartment cannot freeze, chances are the fan is defective or the compressor is overheating. 
  • Fridge freeze in demo mode: The Samsung fridge freezer is highly sophisticated and feature-rich. Thus, you need the correct settings for it to work accordingly. And note that if the appliance is set to demo mode, freezing will be a challenge. Why? The demo mode knocks off all other functions, leaving only the appliance’s lighting. So, if your fridge freezer cannot freeze, check properly. If the refrigerator is in demo mode, terminate it, and your appliance will start working correctly.  
  • Freezing temperature setting: Getting the temperature setting right is vital for the freezer to work accordingly. So, check the temperature setting and ensure it is correct. After setting the temperature, also remember to activate the child lock. Or, your kids may temper with the settings.  
  • Clogged condenser coil: If your freezer’s condenser coil were dirty, it would be impossible or challenging for the freezer to function accordingly. 
  • Overstocking the freezer compartment:  You should always ensure you put the correct quantity of items in your Samsung fridge freezer compartment. Avoid overstocking and even understocking it. When you overstock your refrigerator, you could block the air vent, making it impossible for cold air to spread around the freezer compartment. Similarly, when you understock, expect a large amount of cold air to escape from the freezer compartment. 

4: Refrigerator making an unusual noise:

Is there an unusual noise emanating from your Samsung fridge freezer? If yes, the fan is the possible culprit. 

The fan is possibly running at a very high speed or level, which isn’t good. However, the noise from the appliance indicates there’s a huge mass of ice on the fan. 

Fixes For Common Samsung Twin Cooling Fridge Freezer Problems

Fixing the Samsung twin cooling fridge freezer problems is possible, but first, you must understand your appliance’s specific problem. 

Let’s discuss each problem, including how to tackle them. 

1: How to fix faulty evaporator/condenser fan:

The first thing you need to understand is that the Samsung Twin cooling fridge freezer boasts two fans. One is the evaporator fan in the fridge compartment; the second is the condenser fan at the back of the appliance, near the compressor. 

  • How To Fix A Faulty Fan:

The first thing is to gain access to the fan. To remove the evaporator fan, empty the compartment and remove the shelves. Then take off the rear panel located inside the fridge panel. This way, you can get to the evaporator fan. 

The condenser fan is also accessible. You can locate it behind the fridge (at the bottom area). Note also that the condenser fridge is near the unit’s compressor. 

So, how do you fix a faulty fan? First, gain access to the fan so that you can assess it thoroughly.

Is the fan loose and wobbly? If yes, tighten it properly and restart the appliance. 

Is the fan dirty? Now that you have access to it, you can clean it thoroughly, and it will start working fine. 

Is the fan motor burnt? Check the evaporator and condenser fans’ motors. If you have a burnt motor, fix a brand new fan, as the burnt one is irreparable.

Are you seeing massive ice around the fan? If yes, here’s what you have to do. First, turn off the appliance, and take off the ice tray. Now use a steamer or hand dryer to melt the ice (Avoid damaging the fan in the process).

After melting the ice, hit the reset button. Now put the ice tray back in position, and you’re good to go. 

2: How to fix faulty ice maker:

Below are the issues your ice maker may encounter, including how to fix them  

  • Low water pressure: 

The water pressure required for the ice maker to function correctly is 20 psi. So check that the pressure is up to this level. 

You can find out the water pressure using a water pressure gauge. But if you don’t have one, find out manually. 

Get a cup and press the water dispenser, ensuring the cup is filled to ¾ with water.  

If the water pressure is low, then check the water filter. A clogged or improperly mounted water filter can cause a drop in water pressure. 

So, remove the filter, clean it properly and reinstall it (if the filter is clogged). 

  • Failed auger motor:

To ascertain if the auger motor is bad, remove the ice bucket and rotate it by hand. If it turns freely, continue the testing. 

This time, use a multimeter to test for continuity. If it doesn’t have or won’t rotate when the electric current is provided, the auger motor is bad, and you need to change it. 

A Handy Tip: The job of the auger motor is to push the ice from the appliance to its container.  

  • Defective water inlet valve

This component is connected to the refrigerator and is responsible for the control of water that enters the appliance. 

The inlet can become defective from wear and tear or physical pressure. But when it becomes a problem, changing it would be the way forward.  

A Handy Tip: Test the water inlet valve for continuity using a multimeter. Ensure the multimeter is set at the lowest settings. Please, this setting should be for ohms of resistance. 

Remember to remove the power cord from the power supply and disconnect the water supply line before removing the water inlet valve for testing. 

3: How to fix the freezer’s inability to freeze:

Several things can make it impossible for your freezer to freeze. Let’s discuss the possible reasons, including how to fix them.

  • Overstocking/understocking: Always put the right amount of stuffs in your Samsung fridge freezer’s compartment. Avoid overstocking or understocking your freezer. 
  • Demo mode: Check if the refrigerator is in demo mode. If yes, deactivate it. 
  • Compressor issue: If the compressor is overheating, here is what you need to do. Please turn off the appliance and unplug it. Allow it to sit idle for the rest of the day or several hours before reconnecting it. 

However, if you were dealing with a faulty motor, it would be better to replace it. 

4: How to fix unusual noise emanating from the refrigerator:

You can fix this problem in two ways. First, you can switch the appliance to demo mode, as this causes the compressor to stop working. 

On the other hand, you can turn off the appliance and unplug it from the power supply. This way, it can self-thaw and stop making an unusual noise. 

Warranty & Support

If you are still not satisfied with the above answers, feel free to contact to Samsung customer care.

Speak directly with a Samsung Care Pro 8 AM – 12 AM EST, 7 days a week.

Dial 1-800-SAMSUNG (726-7864)

Text “SUPPORT” to 1-800-726-7864

If you need to register your product, follow this link.


The Samsung fridge freezer problems are diverse. So, if your refrigerator isn’t working correctly, you must find the exact problem. 

Below are the common problems Samsung refrigerators have. 

  • Faulty evaporator fan
  • Faulty ice maker
  • Freezer’s inability to freeze
  • The fridge produces unusual noise

So, identify and fixing the problem so that your refrigerator can start working again. But, if you have done all you could and things are yet to improve, getting a brand new Samsung Twin cooling fridge freezer should be your final option.